Shipping & Returns

Shipping

Thank you for ordering my products! I appreciate your support. I package each item myself so I try my hardest to ship out your package within 10 working days after receiving your order.

Shipping within South Africa costs R90. I also offer a local rate of R70 for Cape Town and surrounding suburbs. 'Free Shipping Offer' is subject to change at any time. Delivery takes approximately 3 to 5 working days depending on where you are in the country from time of dispatch.  Please provide me with your physical address as my couriers will not ship to a PO Box.

For international orders I make use of the DHL courier services. You will be provided with a tracking number to keep up to date with where your parcel is in the world. This service takes approximately two to three days and will be delivered to your door. The cost for international shipping varies on the size and weight of your parcel. Please contact me so we can get an accurate rate to you asap.

Payment Options

I accept payment with debit or credit card (via Payfast), Snapscan, or good old fashioned EFT from any South African bank. Please note EFT payments might take two to three days to clear which can delay shipment times. 

Returns + Refunds

If you are unhappy with your purchase please contact us. Any returns must be requested within 48 hours of receiving your product(s). Please provide a detailed reason and photographic evidence if your product arrived damaged. Return shipping costs will be the responsibility of the purchaser.

The refund will only be processed once the product has been received by Wonder Meyer Illustrations and assessed for damage. All tags and packaging must remain in tact for a full refund to be considered. Depending on the specific circumstances you will be eligible for a new product free of charge, or a refund.